// contact

Let's talk

Tell us what you are building, what is not working, or what decision you are stuck on. We will reply within 24 hours with a clear recommendation — no sales calls, no pressure.

Whether you need a consultation, an architecture diagram, a stack recommendation, or a security audit — start here. We will tell you honestly if we can help, and if we cannot, we will point you to someone who can.

SESSION · contact/inbound00:03
response time
< 24h

$ gradio contact --status

→ Checking inbox…

✓ 3 new messages today

✓ Average response: 6h 42min

✓ All replies sent within 24h

$ gradio contact --availability

→ Mon–Fri, 09:00–18:00 CET

→ Currently accepting new projects

✓ Next available slot: this week

$

Send us a message

Fill in the form below or email us directly. We respond to every message — usually within a few hours, always within 24.

// We will reply within 24 hours on business days. Your information is confidential and never shared.

// email

Direct email

info@gradiosafetyltd.com

Fastest way to reach us. Include a short description of what you need.

// hours

Availability

Monday to Friday
09:00 – 18:00 CET

Currently accepting new projects.

// response

Response time

Within 24 hours on business days. Usually much faster — average is under 7 hours.

// company

Gradio Safety LTD

Registered in England & Wales
Company No. 17456330

Registered Office:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

NDAs available on request before any codebase access.

What happens after you write

Four steps from your message to a working engagement. No sales pipeline, no CRM funnel — just a direct conversation.

1

You send a message

Fill in the form or email us directly. Include what you are building, what stage you are at, and what you need help with. The more context, the better — but even a one-liner is enough to start.

2

We reply within 24 hours

A real human reads your message and replies. We tell you whether we can help, which service fits, and what the next step is. If we cannot help, we say so and point you in the right direction.

3

Quick call (15–30 min)

If the scope is clear, we schedule a short call to align on details, timeline, and deliverables. This is a working call, not a sales call. We discuss your system, constraints, and goals. No slides, no pitch deck.

4

We start

You receive a fixed-price proposal with clear scope, deliverables, and timeline. Once you approve and pay the deposit, we schedule the first working session. Most engagements start within a week of first contact.

How to get the most out of your first message

The more context you give us, the faster we can help. Here is what makes a first message useful.

Tell us what you are building

A one-paragraph description is enough. What does the system do? Who uses it? What is the current stage — idea, prototype, in production, scaling? This tells us which service fits and what level of detail to recommend.

01

// good example
→ "Fintech app, 5000 users,
  Node.js + PostgreSQL,
  scaling to 50k next year"

// less useful
→ "Need help with architecture"

Mention your constraints

Budget, timeline, team size, technology preferences, compliance requirements. Constraints are not limitations — they are design inputs. The more we know, the more practical our recommendation will be.

02

// useful constraints
→ Budget: €300–500
→ Team: 3 developers
→ Deadline: Q4 2026
→ Must comply with GDPR

Share what is not working

If something is broken, slow, insecure, or confusing — tell us. The problem is often more informative than the solution you have in mind. We may recommend a different service than the one you expected.

03

// real problems
→ "Deploys take 2 hours"
→ "Onboarding takes 3 weeks"
→ "We failed a security audit"
→ "No one knows the full system"

Before you write

Common questions about working with us. If yours is not here, just ask in your message.

Do you sign NDAs?

Yes. We sign mutual NDAs before any codebase access or detailed technical discussion. If you do not have an NDA template, we can provide one. All client work is confidential by default, regardless of paperwork.

Can we just have a call first?

Of course. Book a consultation and we will talk through your situation. If a consultation is not the right fit, we will tell you and suggest a different service. The call is 30 minutes, fixed-price, and you receive a written summary afterwards.

Do you work with startups / solo founders / enterprise?

All three. Our services are priced for small and mid-size teams, but we work with enterprise teams on larger engagements too. If you are a solo founder with a tight budget, mention it — we sometimes take on smaller projects if the problem is interesting.

What if I am not sure which service I need?

Select "Not sure / something else" in the form, or just email us. We will figure it out together. Most clients start with a consultation and then move to a specific service once the problem is clear.

Do you work remotely or on-site?

Remotely, by default. All our services are designed to work without on-site visits. If on-site is required for a specific engagement (rare), we discuss travel and logistics during the scoping call.

What time zone are you in?

CET (Central European Time). We work with clients across Europe, the UK, and the US East Coast. For other time zones, we arrange async communication or find overlapping hours.

Still thinking about it?

The fastest way to find out if we can help is to send a message. Worst case: we say we are not the right fit and suggest someone who is. Best case: you get a clear plan within 24 hours.